This Refund Policy is applicable to purchases made from www.canejava.com
Change of Mind
Please choose carefully as refunds are not provided where you have simply changed your mind, made a wrong selection or simply found the item cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.
Goods Damaged in Transit
If any goods arrive damaged, please contact Cane Java as soon as possible. Cane Java will arrange to have the damaged item returned to Cane Java Store and either replace the product or refund the price to you. Damaged goods must be returned to Cane Java in the condition received by you with all original packaging.
Under the Competition and Consumer Act 2010 and under other consumer laws applying in each State and Territory, you have the right to have goods replaced, repaired or to receive a refund where:
- the goods are faulty;
- the goods are wrongly described;
the goods are different from a sample shown to you; and/or
- the goods do not do what they are supposed to do.
These consumer guarantees are implied into all consumer contracts and cannot be excluded, restricted or modified. These are in addition to any voluntary warranties offered by a manufacturer.
Any shipping costs to return the original product to Cane Java will be at the cost of Cane Java, where the goods to have breached a consumer guarantee. If on examination of goods returned to Cane Java are found to not be in breach of the consumer guarantees, Cane Java may charge you a fee for examining the goods, and any cost to return the goods to you.
Please note that goods must be returned within a reasonable period and you may be asked to demonstrate that the problem with the goods was not your fault.
Consumer Guarantees do not apply where in Cane Java’s reasonable opinion the goods became unacceptable due to fair wear and tear, or the customer’s misuse, failure to use the goods in accordance with manufacturer's instructions, or failure to take reasonable care.
Refunds will be issued by Cane Java or PayPal, at the discretion of Cane Java. Refunds will normally be processed within seven to fourteen (7-14) working days.
Where you have an issue relating to your Order, please immediately contact Cane Java. Please have your Order number with you.
This refund policy is not intended to exclude or limit any rights which you may have under the Competition and Consumer Act 2010 (Cth) or equivalent State or Territory laws.