FAQ    

FAQ


Q: I have a customized furniture package in mind, can you quote me on the price?

A: We are more than happy to put together customised packs, in fact we do it all the time. So just email through your requirements and we will email you back with a competitive quote.


Q: How much is delivery?

A: Need it delivered? No problem. We can happily organise delivery of your purchase to make it easier for you for a nominal fee.


Q: Can i ask for a refund ?

A: We are gladly exchange goods with in 7, Providing that the item is in good condition.But, there is no refund.


Q: What is the payment options ?

A: We accept EFTPOS and most of major credit cards, can be cash on delivery.


Q: What is the Materials ?

A: Rattan


Q: What is Rattan?

A: Rattan is among the oldest natural furniture material in use today. Unlike bamboo, which is hollow, rattan is a solid timber vine that grows in the jungles of Indonesia. Rattans are climbing palms that provide the raw material for the cane-furniture industry. Sometimes confused with bamboo, canes can usually be distinguished because they are solid, whereas bamboos are almost always hollow. Although there are some climbing palms in the New World, the true rattans are restricted to the Old World tropics and subtropics. They are particularly abundant in South-east Asia and the Malay Archipelago. Over 600 different species belonging to 13 genera have been recognised. Their major habitat is tropical rain forest, where in much of South-east Asia they represent the most important forest product after timber.


Q: What is Wicker?

A: Wicker is a weaving process, not a material. One of the materials used in the weaving process is called rattan core, which comes from the rattan interior. A machine cuts the inside of the rattan pole, into pieces small enough in diameter for the weaving. Due to the nature of this product, splits and discolorations in the rattan poles are to be expected. They even enhance the beauty and uniqueness of these handcrafted products.


Q & A : Water Hyacinth - furniture is made from the dried stems of this ubiquitous aquatic plant in an ingenious weave technique to create comfortable sofas and chairs, that are not only strong but are pieces of great beauty and character.


Q & A : Abaca - is a species of plantain banana tree, grown especially for the inner layers of its bark. This robust plantation grown material is woven in intricate patterns of great style that our designers use to maximum effect.


Q: How is the Furniture Constructed?

A: The rattan is placed in a steam box which is necessary for bending the rattan and making it more pliable. Jigs are constructed for producing specific shapes. When the rattan is steaming hot, it is bent to fit into the jig. Once cooled, the rattan will remain in that shape. The shaped poles are assembled with straight poles that are contoured to fit joints evenly. Our furniture is constructed only with quality hardware. The joints where the two pieces meet are wrapped cheifly with peel / wicker / leather bindings.


Q: How is the Furniture Finished?

A: Once the furniture is complete, combinations of latex and alcohol base stains are used to obtain a homogeneous finish. Painstaking detail is used to prepare and sand each piece for a clean, smooth surface.


Q: Product Care?

A: Do not allow your furniture to be exposed to harsh Ultraviolet sunlight for prolonged periods of time, as this can affect the colour. Turn the cushions periodically. Gently wipe over the frames with a moist, clean cloth to remove dust or spills and vacuum the woven parts with a soft brush attachment.

For major liquid spills, remove all upholstery, hose the water hyacinth furniture and place outside or in a drying room to dry. Please note that it is important that the furniture is dried and not remain wet or damp for any length of time as this will result in mould and subsequent deterioration of the water hyacinth furniture.

Water hyacinth is a natural untreated handmade product and will absorb moisture and dry out in direct relation to climate conditions. To avoid any deterioration it is recommended that the environment be dry and well ventilated.